I’ve always been fascinated by the selective enforcement of opinion some folks display. This is because, in general, I try to be somewhat consistent in what I say and do. Like all humans, I fail at this all the time, but I do try.
For example, for half-a-decade Uber has been the cool little thing for folks to use. It’s been the trendy, young, urban way to get around oh so many metropolitan areas. But now, all of a sudden, Uber is evil. Why?
Well, first off the impression was (incorrectly) that Uber had sided with Trump (that guy folks don’t like) against airport taxi drivers striking against the immigration plan. Then, Uber’s Overlord Travis Kalanick had flamed one of his own drivers with the oh so memorable line, “Some people don’t like to take responsibility for their own shit.”
So now, folks want to delete Uber. There’s a hashtag or a messenger pigeon that says so, or something like that. Why?
A few things here:
1) Uber has always been evil
Since its beginning, Kalanick has always had a reputation (even within the Silicon Valley lifelines, which is saying something) of being a dirty asshole. For instance, once upon a time Uber got caught creating fake Lyft profiles which called for Lyft rides when nobody was actually there. Generally speaking, you would think one would like to purchase a product from a company that at least tries to conduct itself in a moral manner. But I specifically remember this incident getting largely ignored. I doubt anybody gave it even a second thought before they opened the app those few years back. Why was there not a delete Uber campaign back then?
Sure, Uber taxis were cleaner and their drivers polite and usually well dressed, but did folks realize that in most cases those same drivers were making substantially less money than a normal taxi driver? Or that Uber basically railroads them on costs and percentages? I have in my mind, a bunch of cool, hip youngsters. They go protest for a $15 minimum wage for fast food workers. They get back and forth from the protest, by taking Uber.
2) This is how Silicon Valley thinks
“Some people don’t like to take responsibility for their own shit,” should now become the motto of Silicon Valley. I’ve got some news for all you cool earnest young people with your cool trendy apps and expensive phones: everybody in Silicon Valley thinks this way. They just don’t foolishly admit it like Kalanick did. These are ultra-Type A people who believe that success or failure in Silicon Valley (aka Life) is almost entirely dependent upon raw skill. In other words, Kalanick is rich because he is awesome. Those who are poor or fail are not awesome. And it’s their own fault.
Generally I tend to believe in the idea that we each can make our own life. Success or failure is in our own hands. But I also acknowledge that there are various intangible factors that can shape how hard it is for folks to make it in life. Kalanick is the son or a marketer and an engineer and went to a private high school. Does he make Uber happen if he was born in say West Baltimore? Or how about if Kalanick was a recent immigrant who drives for Uber? But in Kalanick’s brain, it’s not like that. People who drive for Uber are losers. If they were winners, they’d take responsibility for their own shit and get a better job.
3) The cool factor
Again, it’s always been like this, but only now has Uber crossed over and is thus evil. Why? The cool factor. If you are cool, you can (mostly) get away with anything. Steve Jobs is basically considered a demigod. Apple is the cool of cool. But Jobs (in true Silicon Valley style) was also an asshole. At one point Apple got caught colluding with book publishers to cheat the price offered to consumers. Ostensibly it was to undercut Amazon’s growing market dominance, but it’s still basically a Monopoly Man moment. Apple cheated its customers. Jobs got caught sending e-mails to The Mini Monopoly Man himself in James Murdoch trying to boost prices. Guess what? Nobody cared.
People still think Apple is the coolest thing on the planet. Your average Apple junkie either never heard of this incident, or mentally just wrote it off. Oh, Jobs tried to cheat me? Eh, but Apple is so cool. My iPhone is the coolest!
I think it was the same way with Uber. But I guess, even cool can only take you so far. So now Uber is less cool, and perhaps even evil.
Hmm, Apple, take note!